Best Practices in Project Management: Coping with Conflict - YouTube CalSouthern BUSINESS

This lecture is brought to you by the CalSouthern School of Business (http://www.calsouthern.edu/business/) in partnership with the Project Management Institute’s Orange County chapter (http://www.pmi-oc.org/). Presenters: Greta Blash and Steve Blash Description: Nothing damages a good relationship like a bad conflict. Imagine how much stronger your relationships would be if you really understood what makes people tick—when things are going well and when there is conflict and opposition. As project managers, we are often faced with difficult situations and must constantly resolve conflicts with our stakeholders or team members. Most of us are conflict averse and want to avoid them—and it’s understandable: what you think is the right way to handle a conflict may be perceived as the wrong way by the other person. When you choose to have a nice conflict, you’re applying an approach that gets you the results you seek while leaving the relationship stronger and restoring the self-worth of everyone involved. This approach also strengthens relationships by enabling individuals and teams to deploy their individual strengths while enhancing communication, trust, empathy and productive relationships. Learning Objectives: Upon completion of the lecture, participants will be able to demonstrate an understanding of: • A practical approach to managing and preventing conflicts. • A relational awareness of conflict that yields tangible results while enhancing relationships. • Ways to identify conflict triggers in oneself and others. Bios: Greta Blash is a certified Project Management Institute (PMI) PMP, PMI Agile Certified Practitioner and PMI Professional Business Analyst, and has taught project management, agile business and business analysis certification courses worldwide. She served several vice presidential roles for PMI’s Southern Nevada Chapter. She is the academic outreach liaison for PMI Region 7. Steve Blash is a senior consultant with Facilitated Methods and is a certified PMI PMP and PMI Agile Certified Practitioner. He possesses exceptional IT technical knowledge, and has extensive project management experience managing large projects. Steve is past president of PMI’s Southern Nevada Chapter. For more information about the California Southern University School of Business, please visit: http://www.calsouthern.edu/business

Best Practices in Project Management: Coping with Conflict - YouTube
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